Shipping Policy
Processing, rates, tracking and what happens when a carrier gets it wrong.
On this page
Free shippingOrder processingCustom and made-to-order productsRates and delivery estimatesUnited StatesInternationalTrackingWrong address and undeliverable packagesLost or stolen packagesDamaged in transitChargebacksRelatedCut, packed and shipped from Gilbertsville, Pennsylvania. Free shipping on orders over $35.
Free shipping
Orders over $35 ship free. Under that, shipping is calculated at checkout.
Order processing
Orders are processed within 1-3 business days of your order confirmation email, excluding weekends and holidays.
You receive a notification once your order has shipped.
Processing can take longer during peak periods, product launches, holidays and promotions.
Custom and made-to-order products
Custom, made-to-order and personalized products need additional production time.
Estimated ship times for custom work are shown at checkout or in your order confirmation email. Those are estimates, not guarantees.
Custom products cannot be expedited once production has begun.
Rates and delivery estimates
Shipping charges are calculated and displayed at checkout.
Delivery times shown at checkout are carrier estimates only and are not guaranteed. Weather, carrier disruption and customs processing can add time.
United States
We ship to all U.S. states and territories.
Once an order has shipped and tracking information has been issued, Combat Textiles is not responsible for carrier delays.
International
International shipping is available to select countries.
International orders may be subject to customs duties, taxes and import fees. Those are the customer's responsibility. We are not responsible for delays caused by customs clearance or inspection.
Tracking
You receive a shipping confirmation email with tracking information once your order ships.
Allow up to 24 hours for tracking information to start updating.
Wrong address and undeliverable packages
Check your shipping details at checkout. You are responsible for making sure they are correct.
Orders returned to us because the address was incorrect or incomplete may require additional shipping to be paid before we can reship.
Lost or stolen packages
Combat Textiles is not responsible for packages the carrier has marked Delivered. If tracking shows delivery and the package is missing, contact the carrier directly to file a claim.
If a package is lost in transit with no delivery confirmation, email [email protected] and we will assist with a carrier investigation where that applies.
Damaged in transit
If your order arrives damaged, email [email protected] within 7 days of delivery and include photos of the item and the packaging so we can evaluate it.
Refunds and replacements for damaged goods are handled under our returns policy.
Chargebacks
A chargeback filed over a shipping issue while tracking confirms delivery, or while a carrier investigation is in progress, may result in the dispute being denied. Email us first.
