Returns & Refunds
What we can take back, how to send it, and how the refund is paid.
On this page
Fit problemsReturn windowHow to start a returnDamaged, defective or wrong itemWhat we cannot take backExchangesEuropean Union: 14-day cooling-off periodRefundsChargebacksRelatedShort version: you have 30 days from delivery to request a return, you need our authorization first, and a wrap that has already been installed cannot come back. If the problem is fit, that is a different conversation — email us and we will work with you to find the best solution.
Fit problems
Every wrap is cut for a specific frame, and the only way to find a fit problem is to install it. So fit is not treated as a normal return.
If a wrap does not fit the model it was sold for, email [email protected] with your order number, the exact make and model of your firearm, and a photo of the wrap on it. We will work with you to find the best solution.
Do not throw it away before you contact us — the photo is what lets us tell a cutting problem from a fitment mismatch, and it is how we correct the pattern for everyone else.
Return window
You must request a return within 30 days of receiving your item.
To be eligible, the item must be:
- In the same condition you received it
- Unused, unworn and uninstalled
- In its original packaging, including all tags and inserts
- Accompanied by proof of purchase
How to start a return
Email [email protected] with your order number and what you want to return.
Returns sent without prior authorization are not accepted.
If your request is approved, we send you a return shipping label along with instructions on how and where to send the item.
Damaged, defective or wrong item
Inspect your order as soon as it arrives. If an item is defective, damaged or not what you ordered, contact us within 7 days of receipt so we can evaluate it and resolve it.
Include photos of the item and the packaging. Transit damage is also covered in our shipping policy.
What we cannot take back
The following are non-returnable:
- Custom, made-to-order and personalized products
- Sale and clearance items
- Gift cards
Because of what the product is, we do not accept returns on items that have been installed, altered or used beyond initial inspection. A wrap that has been pressed onto a frame has been installed. Fit problems are the exception — see above.
If you are unsure whether an item qualifies, ask before you order. Send us the make and model and we will confirm the exact cut — see contact.
Exchanges
We do not offer direct exchanges.
If you need a different item, email [email protected] and we will do our best to help with a replacement or an alternative solution where that is appropriate.
European Union: 14-day cooling-off period
If your order ships to an address in the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification.
Returned items must be unused, in original condition and in original packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we tell you whether it is approved.
Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it.
If more than 15 business days have passed since your refund was approved and you have not received it, email [email protected].
Chargebacks
A chargeback filed while a return, replacement or resolution is already in progress may result in the cancellation of that pending replacement or support. Email us first — it is faster.
